Effective Date: June 26, 2026

Privacy Policy for Chiya Shots

Welcome to Chiya Shots. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, café, website, mobile application, or interact with us through our online services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

Personal Information

Information you voluntarily provide, including:

Full name
Email address
Phone number
Delivery or billing address
Reservation details
Order history
Account credentials (if you create an account)
Customer support inquiries
Feedback and reviews
Payment Information

When you make a purchase, payments are processed securely through trusted payment providers. Chiya Shots does not store your complete debit or credit card information on our servers.

Automatically Collected Information

When you use our website or mobile application, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visit
Referral source
Session duration
Cookie identifiers
Location Information

If you allow location access, we may collect your approximate or precise location to:

Improve delivery services
Suggest nearby branches
Enhance customer experience

You may disable location permissions at any time through your device settings.

2. How We Use Your Information

We use your information to:

Process food and beverage orders
Manage reservations
Deliver your orders
Respond to customer inquiries
Improve our products and services
Personalize your experience
Send order confirmations
Notify you about reservations
Provide customer support
Prevent fraud and unauthorized activity
Comply with legal obligations
Analyze website performance
Improve menu offerings
Conduct business analytics

With your consent, we may also send:

Promotions
Discounts
Loyalty rewards
New menu announcements
Special event invitations

You may opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences
Keep you logged in
Analyze website traffic
Improve website performance
Personalize your browsing experience

You can disable cookies through your browser settings, although some features of our website may not function properly.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Delivery partners
Website hosting providers
Cloud service providers
Analytics providers
Email service providers
Customer support tools
Government authorities when legally required

All third-party providers are expected to maintain appropriate security measures.

5. Data Retention

We retain your information only for as long as necessary to:

Fulfill your orders
Maintain your account
Meet legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Secure server infrastructure
HTTPS encryption
Restricted staff access
Authentication controls
Regular software updates
Monitoring for unauthorized access

While we strive to protect your information, no method of transmission or electronic storage is completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Update inaccurate information
Request deletion of your data
Withdraw consent
Object to certain processing activities
Request a copy of your personal information
Request correction of incomplete information

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our services are not directed toward children under the age required by applicable law to consent independently. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If we become aware that such information has been collected, we will take reasonable steps to delete it.

9. Third-Party Services

Our website or application may contain links to third-party websites or services, including:

Payment providers
Food delivery platforms
Social media platforms
Mapping services

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may occasionally send:

Exclusive offers
Seasonal promotions
New menu announcements
Event invitations
Loyalty program updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. International Data Transfers

If our service providers process information outside your country, we take reasonable steps to ensure that your information remains protected in accordance with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When significant changes are made, we will update the "Effective Date" at the top of this page. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Chiya Shots

Email: privacy@chiyashots.com
Phone: +977-9812818171
Website: https://chiyashots.com

14. Your Consent

By accessing our website, using our mobile application, placing an order, making a reservation, or visiting Chiya Shots, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Thank you for choosing Chiya Shots. We appreciate your trust and are committed to protecting your privacy while providing you with an exceptional café and dining experience.